London Cribs Privacy Policy


HOW WE HANDLE & USE YOUR INFORMATION

We collect, hold and use some of the personal data you provide to us in order to provide you with the excellent professional service you expect from us.

The information within this document outlines how we do this in all situations where you provide us with your data.

Please read it carefully and ensure that you understand it.  

INFORMATION APPLICABLE TO ALL CUSTOMERS AND TENANTS

Company Information

London Cribs Limited, Registered number 09265933, Registered Office: The Glass House, 177-187 Arthur Road, London, SW19 8AE

Our VAT number is 198360078

We are a member of Property Redress Scheme.

Storage of Your Data

In all cases we will hold your personal information securely, either in hard copy on our property files or electronically within DROPBOX. 

Mailing List

As a customer or user of our services your details may be added to our mailing list and we may send you information regarding other relevant services we can provided to you. You will be able to unsubscribe to these emails at any time.

Retention Period

We will retain the personal information we hold for up to 7 years, given our obligation to potentially provide information to HMRC.

Your Rights

As a customer or user of our services you have the following rights

A right to be informed about our collection and use of personal information

A right of access to the personal information we hold about you

A right to rectification if any personal information we hold about you is inaccurate or incomplete

A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons

A right to restrict or prevent the processing of your personal information;

A right to data portability (obtaining a copy of your data to re-use with another service or organisation)

A right to object to the use of your data for particular purposes.

Applicability

This Policy applies only to your use of services from London Cribs Ltd.

Complaints

If you have any questions about our policies or have cause for complaint about our use of your personal data, please contact us on  02039600150 or email [email protected] We will address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office and more information on your rights is available from the Information Commissioner’s Office www.ico.org.uk

WEBSITE USAGE

INTERESTED IN RENTING A PROPERTY

ENTERING INTO A TENANCY

WEBSITE USAGE

If you do not accept and agree with anything within this usage policy please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

Data Collection

Except where you contact us directly through any of our contact options available on the website you we do not collect any personal data from you on our website.

If you contact us or send us an email, we will retain the details you provide to us including and any other information which you choose to give us.

We do not place cookies on your computer or device.

Using Your Information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

We will potentially -

Reply to your email

Provide details on the properties requested, plus any others we think may interest you

Offer or provide you with the services requested, plus any others we think may interest you

We will delete your personal information once your request has been met or the service has been provided, except where 

You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you

You become a client or a buyer of a property

You require us to retain it for longer

We are required to retain it for longer for other legal reasons. 

Links to Other Websites

The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we have no liability if you use those websites. You are advised to check the policies of any such websites before providing any data to them.

Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes. 

INTERESTED IN RENTING A PROPERTY

Data Collection

The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing, but it may not be limited to this information depending on how far you take your interest to rent.

Using Your Data

We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent. 

We will use your information in the manner outlined below, but may be required to do more – 

Viewings – Where you view a property we will require certain pieces of personal information from you in order to provide a professional service to you and our client.  We will not share this information with any third party other than our client, without your consent, unless you make an application for a tenancy.  

Tenancy Application - You must complete the tenancy application. This application requires you to provide personal information to GOODLORD who carry out credit and referencing checks and provide us with a report on your suitability as a tenant.  We will not share this information with any third party other than our client, without your consent.

The personal information you provide may be shared with the property owner, but it will not be shared with any other third parties without your consent. 

Storage of Your Data

In all cases we will hold your personal information securely, either in hard copy on our property files or electronically within DROPBOX. 

ENTERING INTO A TENANCY

Data Collection

The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing, but it may not be limited to this information.

Using Your Data

We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent. 

We will use your information in the manner outlined below, but may be required to do more – 

Identification Details - We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under the Immigration Act to verify your right to rent in the UK. Additionally, it is required to protect our position and our landlord’s position.  It also assists us to ensure we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for a minimum of 1 year from the date any tenancy ends.  We will not provide any other party with copies of these documents unless we are obliged to do so.

Tenancy Agreements and other related documents – Once a tenancy is agreed we will provide a copy of the tenancy agreement and any other related documents to our client, the landlord. 

Sub-Contractors – We may use sub-contractors to carry out maintenance or repair work on the property, or conduct inventory checks and property inspections during tenancy. A list of the third party sub-contractors is available on request.

Utility suppliers – We will provide your details to the appropriate utility suppliers, as and when it is required to ensure correct billing from the suppliers.

Local Council – We will provide your details to the appropriate local Council, as and when it is required to ensure correct billing from the Council.

The personal information you provide may be shared with the property owner, but it will not be shared with any other third parties without your consent. 

Storage of Your Data

In all cases we will hold your personal information securely, either in hard copy on our property files or electronically within DROPBOX.